As Hoffman (2003) the quality of the service consists of the accomplishment of a self-diagnosis for the organization. necessary to know as it walks the quality of services, including attendance, rapidity in the installment, courtesy of the employees, degree and trustworthiness and other dimensions. e. better way of if obtaining such information is consulting the customer. It will only be able to say which is its expectations in relation to the service and if they come being taken care of or not.

Currently, many organizations are perceiving that the quality of the service can become methods highly effective of creation and maintenance of the competitive advantage of this. With a quality attendance and conquering the customers, he is that the organizations increase its participation in the market, being able to be distinguished ahead of the market and its competitors, being a differential for the consuming market, the success of any company, independent on the performance area, depends on the same thing the satisfaction of its customers. This subject finishes being a little beaten, but much company finishes if forgetting this important detail. Satisfied customers are more weave to the mark, with high index of return to make new businesses and the creation of a wallet of customers. Of this form the company obtains a percentage of superior satisfaction and negotiations its competitors. Moreover the faithful customer return as she indicates the company and not only becomes it reference, its opinions more is considered of what all the paid propaganda, is the call propaganda mouth the mouth, more efficient and without no cost.

The choice for the company was based by the accessibility to the same one, being that the proprietor liberated the visits the company and all necessary information were developed the analysis of the data, having correlated the bibliographical revision with the reality of the company, thus being able to verify aspect that made possible to the academic the improvement suggestion. 4. CASE STUDY 4.1Caracterizaes of the company the organization in study is a panificadora (micron-company) situated in the city of Juina located in the state of Mato Grosso – TM, that acts in the area has about 1 year. Its main produced products are breads candies, big cookies, pizzas, salty baked and fritos, cakes, pies and breads, being that the French bread is the car head. The company possesss nine employees currently, being distributed they in: 04 Store clerks, 01 box, 01 Baker, 01 Confeiteiro and Salgadeiro, 01 assistant of baker and 01 Employee cleanness. Its white market consuming in general, having a variety of 30 products more than produced.

The company purchase the raw material of its diverse suppliers on the basis of the lesser price. After this stage, the company processes raw material, transforming it into finished products. The process of bread production consists basically of: reception, inspection and keep of the substance cousin, election and pesagem of the components, mix of the ingredients in the masseira, cilindragem, cut and prensagem of the mass, dividiz it na its lesser unit in the dividing, shape the format of the bread, to place it of the growth chamber, to scratch out and or to cut the bread (only process in the production of the French bread). To take it the oven and to place it in the expositors for immediate sales. 4,2 Analyses of the production process Process of production: The manufacture process is composed for the following stages: separation pesagem of the ingredients and mixes processing in the dough mixer, development in the cylinder, division and pesagem of the mass, modeling of the mass in bread form, places in trays for rest and fermentation and forneamento.

The Secret To gain Money in Africa? Part 2 EXPORTING TO AFRICA Point of view of the Brazilians a Brazilian expectation on the form as the things is, or the way as the things would have to be, compose a reference picture that can correspond comparing with a cloudy sky. In Brazil, the Brazilian ones generally know as to interpret and to evaluate the situations, but when it is about Africa, generally they arrive at a wrong conclusion. Due to its lack of familiarity with the African cultures and forms to make businesses. However, Brazilian we are learning to establish a balance favours our also African roots and appreciation and understanding stop with those with who make businesses. The Brazilians respect the other cultures and are solidary with the position of that they are in the other side of the negotiation table. AFRICA MUST Be considered the last border of the enterprise sector. The market in Africa is bigger of what all the together European countries, but for the Brazilian companies, in great part of Africa not yet is found. Here they are some of the reasons: LACK OF WORK OF HOUSE to prevent misfortunes you must make its duty of house very well, with the advent of the Internet, do not have reason for you do not make it and she will be cheaper, efficient and easy.

To study and to learn the basic principles of exportation and to look to the aid of state agencies and managing societies of exportation. Years behind, the basic research was very difficult and custoso, now, only with a click of mouse, the world is a village. To learn, To learn and To learn. INCAPACITY TO LEARN the ENTERPRISE CULTURE Planning; the Brazilians to vender in Africa must first learn the practical local customs and the enterprise ones. Two of more common the business-oriented African traditions are verbal business, that I validate if treating to the domestic commerce to always put the commerce in money instead of credit. IMPERFECTION TO ADAPT the PRODUCT In some cases, in way that more will be adjusted to the African norms, Brazilian manufacturers must make modifications in its products.

Electronic products, for example, demand modifications, therefore tensions in the majority of the African countries differ from the tensions of the Brazilian standard. ANXIETY Brazilian likes to think that they can simply visit Africa in one or two weeks of trip business-oriented and get orders of purchase of dollar millions, Africa is a continent in slow rhythm, men of business and the people never have haste. If you to wait to close an agreement during one short visit, you go to be disappointed. Note: It is a good idea to visit the country that you are interested in negotiating and making the local recognition. It is enough to visit and it confers. It can save much money and migraine. I wait that you have considered this informative bulletin as an experience of interesting learning.

As Hoffman (2003) the quality of the service consists of the accomplishment of a self-diagnosis for the organization. necessary to know as it walks the quality of services, including attendance, rapidity in the installment, courtesy of the employees, degree and trustworthiness and other dimensions. e. better way of if obtaining such information is consulting the customer. It will only be able to say which is its expectations in relation to the service and if they come being taken care of or not.

Currently, many organizations are perceiving that the quality of the service can become methods highly effective of creation and maintenance of the competitive advantage of this. With a quality attendance and conquering the customers, he is that the organizations increase its participation in the market, being able to be distinguished ahead of the market and its competitors, being a differential for the consuming market, the success of any company, independent on the performance area, depends on the same thing the satisfaction of its customers. This subject finishes being a little beaten, but much company finishes if forgetting this important detail. Satisfied customers are more weave to the mark, with high index of return to make new businesses and the creation of a wallet of customers. Of this form the company obtains a percentage of superior satisfaction and negotiations its competitors. Moreover the faithful customer return as she indicates the company and not only becomes it reference, its opinions more is considered of what all the paid propaganda, is the call propaganda mouth the mouth, more efficient and without no cost.

Who never dreamed here in developing some type of business saw Internet and to guarantee one second source of income or even though to be able to leave its traditional job and to fire its head. That it is well clearly that I do not have nothing against my current head, we give in them well super and amos we have a mutual respect. However the situation is not this of that they go to read this article. I do not know if he is its in case that, but my objective is here to summarize the functioning of the business of which I participate has about one year and already I receive commissions that almost exceed my wage in my normal job. As the majority of the people, I also always dreamed in having a business I saw Internet and, in a certain day, while he searched chances in the net, I came across myself with the site of Dani Edson. Two things in its site had called me attention; the first one was the experience that proper it has in businesses saw Internet, that today exceeds the house of the thirteen years.

This exactly, thirteen years! I have friends that they work has more time in its jobs and, as all the respect, do not receive commissions that I receive with one year in this business. As the point that called my attention was the transparency and the sincerity with that Dani Edson displays its ideas and of the tips of as to have success acquiring its kit. Always demonstrating that it does not want only ‘ ‘ to vender its peixe’ ‘ , but also you are worried in helping to the people as I and to have the success that it has today. After all ‘ ‘ the people do not import themselves with how much you know, until you if importa’ know how much; ‘ (I do not remember who is the phrase, but pra me it makes very sensible). But if it does not delude; it is not enough to acquire the kit to start to gain money of the night for the day. She is necessary to place in practical the strategies of the author, as well as developing a consistent and persistent work to get a good result. Magical formula for the success does not exist. Strategies and tips of professionals exist who already had had its experiences, many times ‘ ‘ breaking cara’ ‘ for us so that let us not commit the same errors of them.

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