However, there are some points to note that companies should consider how such as privacy and security. Therefore, it is essential to work with a reliable cloud service provider together.” After this exciting introduction to the security issues in cloud computing are Marcus Oppitz, CTO of SolveDirect, first insights into the upcoming solution from SolveDirect: she’s the answer to the paradigm shift in IT, which leads to new use cases and usage patterns. Marcus Oppitz shows how this opens up new perspectives in the service business and presents the highlights of the new ServiceGrid product roadmap: simple integration, mobility, security dashboard, and industry-specific processes. IT service management in the cloud in practice can look like, account at Siemens Enterprise Communications in the following presentation will present global consultant Larba Nadieba, managed services. At the end of the lecture program, SolveDirect CEO Martin Bittner shows a new calculation model can prove with the company on the basis of precise facts and figures the value and cost savings through solutions for cloud services integration. The free trade conference held at the Hotel InterContinental in Vienna.

Investors can obtain more information about the program and to sign up see solvedirect.com/cloud_itsm_integration. Since the number of participants is limited, will be asked for a timely registration. About SolveDirect SolveDirect Service Management GmbH, cloud-based solutions developed for smart IT service management integration. International businesses and IT service providers to automate and orchestrate to flexibly integrate their service partners, processes and service management systems. This reduces downtime, reduced costs, and increased customer satisfaction. Clearly-defined workflows, a 360 view on service level agreements and real time monitoring of targets, as well as a more flexible access to the service management platform from anywhere to help companies to optimize their customer service and up to 50 percent more efficient to make. SolveDirect is a global company with headquarters in Vienna, Austria, and a branch in Sunnyvale, California (United States). More than 220 customers from all industries and every size around the world employ the SolveDirect service management integration solutions that connect 270,000 end-users in 68 countries. More about SolveDirect and the service management integration solutions: en/essence press contact: SolveDirect Service Management GmbH Karl-Farkas-Gasse 22 A-1030 Vienna Dipl.-Kffr. Kathrin Vopel, marketing communications Tel: + 43 1 585 35 55 223 fax.: + 43 1 585 35 55 111 E-Mail: Britta K. Steele, head of global marketing Tel: + 43 1 585 35 55 17 E-mail: talkabout Balanstrasse 73 D-81541 Munich Tel communications gmbh Ursula Schemm: + 49 89 459954-24 fax: + 49 89 459954-44 E-Mail: